Privacy Policy
Effective Date: January 23 2025
1. Introduction
Welcome to HallsteinWater [dot] com (“we,” “our,” or “us”). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or purchase our products. It also outlines your rights and choices regarding your data.
We comply with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and Singapore’s Personal Data Protection Act (PDPA).
2. Information We Collect
a. Information You Provide:
- Name
- Contact details (e.g., email address, phone number, mailing address)
- Payment information (e.g., credit card details, billing address)
- Account information (e.g., username, password)
- Any other information you provide voluntarily
b. Information Collected Automatically:
- IP address
- Device information (e.g., browser type, operating system)
- Usage data (e.g., pages visited, time spent on the site, links clicked)
- Cookies and similar tracking technologies
c. Information from Third Parties:
- Payment processors
- Advertising networks
- Analytics providers
3. How We Use Your Information
We use your personal information for the following purposes:
- To process your orders and payments
- To provide customer support
- To improve our website and products
- To send marketing communications (with your consent, where required by law)
- To comply with legal obligations
- To prevent fraud and ensure the security of our website
4. Legal Basis for Processing (for EU/UK Residents)
We process your personal information based on the following legal grounds:
- Performance of a Contract: To fulfill your orders and provide our services
- Consent: When you provide consent for specific purposes (e.g., marketing)
- Legal Obligation: To comply with applicable laws
- Legitimate Interests: For activities such as fraud prevention and website improvement
5. Sharing Your Information
We may share your personal information with:
- Service Providers: Payment processors, shipping companies, and customer support providers
- Business Partners: For joint marketing or co-branded offerings
- Legal Authorities: When required by law or to protect our legal rights
- Analytics and Advertising Partners: To improve our website and marketing efforts
We do not sell your personal information to third parties.
6. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries. We ensure such transfers comply with applicable legal requirements, including the use of Standard Contractual Clauses (SCCs) where necessary.
7. Your Rights
a. For EU/UK Residents:
- Right to access your data
- Right to rectify incorrect data
- Right to erase your data ("Right to be Forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
b. For California Residents:
- Right to know what personal information we collect
- Right to request deletion of personal information
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising your privacy rights
c. For Canadian Residents:
- Right to access your data
- Right to request correction of inaccurate information
d. For Singapore Residents:
- Right to withdraw consent
- Right to request access to your personal data
- Right to correct inaccurate personal data
To exercise your rights, please contact us using the information provided in Section 10.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Security
We use industry-standard security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Alpine Water Produktions- und Vertriebsgesellschaft m.b.H.
Obertraun 311, 4831 Obertraun, Austria
Alpine Water USA Inc.
70 Park Dr N, Rye, NY 10580.
Alpine Water Schweiz GmbH
c/o M Advice Maurerstrasse 2, 8500 Frauenfeld
Hallstein Water Canada Inc.
6 Inwood Ave, Toronto, ON, M4J 3Y3, Canada
Alpine Water UK Ltd.
Berkhamsted House, 121 High Street
Berkhamsted, Hertfordshire HP4 2DJ
Email: contact [at] hallsteinwater [dot] com
Phone: +43 720 880 885 OR +1 (888) 988-9148
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and indicating the effective date.
Thank you for trusting HallsteinWater [dot] com with your personal information. We are committed to protecting your privacy.