Terms & Conditions

TERMS OF SERVICE

ALPINE WATER USA Inc. — HallsteinWater.com

Effective Date: March 10, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS AND A CLAUSE GOVERNING JURISDICTION AND DISPUTE RESOLUTION.

Welcome to www.HallsteinWater.com (the "Site"), owned and operated by Alpine Water USA Inc., a Delaware limited liability company ("Alpine", "we", "us", or "our"). Through the Site you may order and purchase our water products, including 5-gallon bottles and 750ml glass bottles, bottled in Austria and shipped to a location of your choosing (collectively, the "Products" and "Service"). These Terms of Service ("Terms") govern all visitors, registered users, and subscribers.

IMPORTANT NOTICE — AUTOMATIC RENEWAL (CALIFORNIA SUBSCRIBERS)

If you are a California resident, the following disclosures are required by California Business & Professions Code § 17602:

SUBSCRIPTION PLAN: By selecting a subscription, you authorize Alpine to charge your payment method on a recurring monthly basis at the current subscription price until you cancel.

PRICE: The recurring charge is the subscription price displayed at checkout for your selected delivery frequency and quantity. Prices are subject to change with 30 days advance notice.

RENEWAL: Your subscription renews automatically each month on your billing cycle date unless you cancel before the renewal date.

HOW TO CANCEL: You may cancel at any time by logging into your account at HallsteinWater.com and clicking 'Cancel Subscription' under My Account > Subscriptions. You may also cancel by emailing contact@hallsteinwater.com or calling +1 (888) 988-9148. Cancellation is effective at the end of your current billing period. You will not be charged for the following period.

CONFIRMATION: You will receive an email confirmation of your subscription containing these terms. If you did not receive this confirmation, contact us before your next billing date.

1. License and Site Access

We grant you a limited, revocable, non-exclusive license to access and make personal use of the Site. This license does not include: resale or commercial use; collection of product listings or pricing data; derivative use of Site content; copying of account information for use by another merchant; or use of data mining, robots, or similar tools. Unauthorized use terminates this license automatically. You may create a hyperlink to the Site homepage provided the link does not portray Alpine or its Products in a false, misleading, derogatory, or offensive manner. Use of Alpine's trademarks or logos in any hyperlink requires our express written consent.

1.1 Resale Prohibition

You may not resell, redistribute, or transfer Products purchased through the Site to any third party, on any platform (including but not limited to Amazon, eBay, Etsy, Faire, or any other marketplace, whether online or offline), or through any other channel, without the express prior written permission of Alpine. This is a contractual restriction on the use of Products following purchase and applies independently of any intellectual property doctrine. Unauthorized resale constitutes a material breach of these Terms and will result in immediate termination of your Account and license to use the Site. Alpine reserves the right to pursue all available legal and equitable remedies in connection with any unauthorized resale.

You may create a hyperlink to the Site homepage provided the link does not portray Alpine or its Products in a false, misleading, derogatory, or offensive manner. Use of Alpine’s trademarks or logos in any hyperlink requires our express written consent.

2. Intellectual Property

The Site and Service are protected by U.S. and international copyright, trademark, and other intellectual property laws. All content, trademarks, logos, and proprietary designations on the Site are the exclusive property of Alpine or its licensors. You will not remove, alter, or obscure any proprietary notices. Other marks appearing on the Site are the property of their respective owners.

3. Account Registration

To access the Service you must register for an account with a username and password ("Account") and pay applicable fees. You agree to provide accurate, current, and complete registration information and to maintain it as such.

Username and Password. You are solely responsible for maintaining the confidentiality of your password and for all activity under your Account. Notify us immediately of any unauthorized use at contact@hallsteinwater.com.

Account Responsibility. You are responsible for all charges to your Account, including applicable taxes, surcharges, and bottle deposits. Keep your billing address, payment method, email, and telephone number current via the Account Settings page.

Charges. You are responsible for all charges to your Account, including applicable taxes, surcharges, and bottle deposits. Keep your billing address, payment method, email, and telephone number current via the Account Settings page.

Payment Processor. Payments are processed by Stripe, Inc. We do not store full payment card details. Stripe's privacy policy and terms are available at https://stripe.com/us/terms. ACH and wire transfer arrangements may be made by contacting contact@hallsteinwater.com.

4. Subscription, Automatic Renewal, and Cancellation

This section governs all recurring subscription purchases. Please read it carefully.

4.1 Subscription Terms

Subscriptions require a minimum commitment of one (1) billing month. You select the Products, delivery frequency, and quantity at checkout. Prices for the Service are posted on the Site and subject to change with thirty (30) days advance written notice to your email address on file.

4.2 Automatic Renewal

By subscribing, you: (i) acknowledge that your subscription has an initial and recurring payment feature; (ii) authorize Alpine to submit periodic charges to your payment method on file without further authorization; and (iii) accept responsibility for all charges until cancellation is effective.

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH BILLING PERIOD AT THE THEN-CURRENT SUBSCRIPTION PRICE UNLESS YOU CANCEL BEFORE THE RENEWAL DATE IN ACCORDANCE WITH SECTION 4.4.

Multi-State Auto-Renewal Notice: Subscribers in states with automatic renewal notification requirements (including but not limited to California, New York, Illinois, Colorado, Vermont, and the District of Columbia) retain all rights afforded by applicable state law. To the extent any provision of these Terms conflicts with mandatory state auto-renewal law, the applicable state law controls as to subscribers in that state.

4.3 Enrollment Confirmation

Upon completing your online subscription enrollment, Alpine will send a confirmation to your registered email address containing: the subscription price, the billing frequency, the Products covered, and instructions for cancellation. If you do not receive this confirmation within 24 hours of enrollment, contact contact@hallsteinwater.com before your first billing date.

4.4 Cancellation

You may cancel your subscription at any time by any of the following methods:

HOW TO CANCEL — SIMPLE CANCELLATION

1. ONLINE (preferred): Log in to your account at HallsteinWater.com > My Account > Subscriptions
> Click 'Cancel Subscription'

2. EMAIL: Send a cancellation request to contact@hallsteinwater.com

3. PHONE: Call +1 (888) 988-9148 during business hours

Cancellation is effective at the end of your current billing period. You will not be charged for any subsequent period. No advance notice period is required. Alpine will confirm your cancellation by email within 2 business days.

Except as required by applicable law, Alpine does not provide refunds for charges already submitted for the current billing period at the time of cancellation. If you believe a charge was submitted in error after your cancellation was confirmed, contact contact@hallsteinwater.com within 30 days.

4.5 Annual Plans and Advance Renewal Notice

If Alpine offers annual or longer subscription plans, Alpine will provide written notice to your email address on file no fewer than fifteen (15) days and no more than forty-five (45) days before the renewal date. The notice will include the renewal price, the renewal date, and cancellation instructions. This provision applies to all subscribers, including California residents, as required by Cal. Bus. & Prof. Code § 17602(a) (1) (as amended, eff. July 1, 2022).

4.6 Price Changes

Alpine may modify subscription pricing upon thirty (30) days advance written notice to your email address on file. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new price. If you do not accept the new price, you must cancel your subscription in accordance with Section 4.4 before the effective date.

4.7 Shipping

Alpine facilitates shipments during the Subscription Period. Surcharges apply to orders outside standard delivery areas (e.g., Hawaii, Alaska, and certain international destinations) and are disclosed at checkout. Surcharges are subject to change with reasonable advance notice. Contact contact@hallsteinwater.com with all shipping inquiries.

4.8 Promotional and Discount Codes; Fraud Prevention

Promotional, discount, and referral codes issued by Alpine (“Codes”) are issued for individual, personal, first-time use and are subject to the following terms, which are intended to prevent fraud and protect the integrity of Alpine’s pricing and promotional programs:

Codes are valid for one (1) use per household. A “household” means any individual or group of individuals sharing the same physical delivery address, billing address, IP address, payment method, or device.
The single-use-per-household restriction applies regardless of the number of accounts, email addresses, or names used to attempt redemption. Creating or using multiple accounts to circumvent this restriction constitutes fraudulent misrepresentation and a material breach of these Terms.
Alpine reserves the right to void any order, cancel any Code redemption, and/or suspend or terminate any Account where it has a reasonable, good-faith basis to believe that a Code has been used in violation of these Terms, including through the use of duplicate accounts. Alpine will not exercise this right arbitrarily and will provide notice where practicable.
Codes have no cash value, are non-transferable, and may not be combined with other offers unless expressly stated.
Alpine reserves the right to modify, suspend, or discontinue any Code program at any time without notice.

5. Use of the Site

You are responsible for maintaining the confidentiality of your Account credentials and for restricting access to your devices. Alpine handles your personal information in accordance with its Privacy Policy, available at www.HallsteinWater.com/privacy-policy, which is incorporated herein by reference and controls in the event of any conflict between these Terms and the Privacy Policy with respect to personal data.

The Site is intended for use by adults. If you are under 18, you may use the Site only with the involvement of a parent or guardian. Alpine reserves the right to terminate accounts, remove or edit content, or cancel orders in accordance with Section 5.1 below.

You may not use the Site to provide false information, impersonate any person, or engage in fraudulent activity. Alpine will cooperate with law enforcement as required by law.

Unsolicited ideas, suggestions, or submissions sent to the Site are treated as non-confidential and non-proprietary. Alpine may use such submissions for any purpose without compensation.

5.1 Right to Refuse Sale; Non-Discrimination

Alpine reserves the right to refuse to accept or fulfill any order, cancel any subscription, or decline to sell Products to any person or entity for any lawful reason, including but not limited to:

Reasonable, good-faith suspicion of fraud, identity misrepresentation, or abuse of promotional programs;
Violation of these Terms, including unauthorized resale or misuse of Codes;
Geographic or logistical constraints that prevent delivery;
Operational or inventory limitations;
Non-payment or repeated charge-backs; or
Conduct Alpine reasonably determines poses a risk to the integrity of its business operations or the safety of its employees, contractors, or other customers.

Alpine will not refuse sale on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity, marital status, age, or any other characteristic protected by applicable federal, state, or local law, including the California Unruh Civil Rights Act (Cal. Civ. Code § 51), the New Jersey Law Against Discrimination (N.J.S.A. 10:5-1 et seq.), the New York State Human Rights Law (N.Y. Exec. Law § 296), and analogous statutes.

Where practicable, Alpine will provide a general reason for a refusal of sale. No refusal of sale exercised in good faith and in accordance with this Section shall give rise to any claim against Alpine.

6. Products and Availability

Products described on the Site may not be available in all locations or may be subject to different pricing based on your delivery address. Availability is confirmed at checkout. Alpine does not warrant that product descriptions, specifications, pricing, or other content are accurate, complete, or error-free. Features and specifications are subject to change without notice.

7. Dispute Resolution; Arbitration

7.1 Informal Resolution

Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Alpine at contact@hallsteinwater.com. Alpine will attempt to resolve the dispute within 30 days of receiving written notice.

7.2 Binding Arbitration

Except as set forth in Sections 7.3 and 7.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in New York, New York, or by videoconference. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

BY AGREEING TO THESE TERMS, YOU AND ALPINE ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND THE RIGHT TO LITIGATE DISPUTES IN COURT. INSTEAD, DISPUTES WILL BE RESOLVED BY A NEUTRAL ARBITRATOR WHOSE DECISION WILL BE FINAL AND BINDING, SUBJECT ONLY TO LIMITED JUDICIAL REVIEW AS PROVIDED BY THE FEDERAL ARBITRATION ACT. THIS WAIVER APPLIES TO ALL DISPUTES EXCEPT AS EXPRESSLY PROVIDED IN SECTIONS 7.3, 7.4, AND 7.5.

7.3 Opt-Out Right

You may opt out of the arbitration agreement by sending written notice to contact@hallsteinwater.com within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you are opting out of arbitration. If you opt out, disputes will be resolved in the courts specified in Section 8.

7.4 Exceptions

Either party may bring an individual claim in small claims court if it qualifies. Nothing in this Section prevents either party from seeking injunctive or other equitable relief for intellectual property infringement or misuse.

7.5 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. Notwithstanding the foregoing, this class action waiver does not apply to:

Claims brought under California Business & Professions Code §§ 17600–17606 (Automatic Renewal Law) or any other statute that expressly permits class-wide claims, as held in McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017); or
Claims under the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) to the extent New Jersey law prohibits waiver of class rights thereunder; or
Any other claims for which applicable law expressly prohibits waiver of class action rights.

8. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles, except that the Federal Arbitration Act governs the arbitration agreement in Section 7.

State-Specific Consumer Protection Savings Clauses

Notwithstanding the New York choice of law, subscribers in the following jurisdictions retain all rights afforded by the mandatory consumer protection statutes cited below, and to the extent any provision of these Terms conflicts with those statutes, the applicable state law controls as to subscribers in that state:

California: California Business & Professions Code §§ 17600–17606 (Automatic Renewal Law); California Consumer Legal Remedies Act (Civil Code § 1750 et seq.); California Unruh Civil Rights Act (Civil Code § 51).
New Jersey: New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.); New Jersey Law Against Discrimination (N.J.S.A. 10:5-1 et seq.); New Jersey Plain Language Act (N.J.S.A. 56:12-1 et seq.).
New York: New York General Obligations Law §§ 5-903 and 5-904 (automatic renewal); New York State Human Rights Law (Exec. Law § 296); New York City Human Rights Law (Admin. Code § 8-107).
Other States: Subscribers in Illinois, Colorado, Vermont, the District of Columbia, and any other jurisdiction with mandatory consumer protection, automatic renewal, or anti-discrimination statutes retain all rights afforded by applicable law to the extent such rights cannot be waived by contract.

9. Revisions to These Terms

Alpine may revise these Terms at any time. Material changes (including changes to subscription pricing, cancellation terms, or arbitration provisions) will be communicated by email to your registered address at least thirty (30) days before the effective date. Non-material changes will be effective upon posting. Continued use of the Service after the effective date of any revision constitutes acceptance. If you do not agree to revised Terms, you must cancel your subscription before the effective date.

10. Integration and Severability

These Terms, together with Alpine’s Privacy Policy and any applicable order confirmations, constitute the entire agreement between you and Alpine regarding the Service and supersede all prior communications and proposals.

If any provision of these Terms is found to be unenforceable or invalid, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. In jurisdictions where specific provisions are unenforceable as a matter of law, the unenforceability of that provision in that jurisdiction shall not affect its enforceability elsewhere.

Alpine’s failure to enforce any right or provision is not a waiver of that right or provision.